Frequently Asked Questions
Do I need an Account to place an order?
Yes. But, it takes less than a minute to create an account. With an account shopping becomes easy - faster checkouts, saved addresses, custom Wishlist, order history, and you enjoy preview access to the newest collection!
How to place bulk orders?
Have lots of love to share? We would love to help you! You can call our customer support team on 8884321403 for bulk orders above 10 hampers. Alternatively, you may request a call-back and we will reach out to you!
How do I know that my order has been confirmed?
Once you place an order and make the payment, we will send you a confirmation on your registered email address and mobile number.
Can I place an order over call?
No, You may call us on 8884321403 for any assistance you may require to choose the gifts but orders are to placed on the website itself.
I want to pay in cash. What can I do?
We are sorry. We are not accomodating Cash on Delivery as a payment method currently
I have received damaged articles in my hamper. What should I do?
We make sure that our hampers and products are in the best condition before we send them out for delivery. However, if you receive a hamper article that is damaged or incorrect, you can call us on 8884321403or email us at contact@giftstudio.com within 3 hours of delivery
PAYMENTS
Which payment methods do you accept?
We accept all major national credit cards and national debit cards. We also accept payments via net-banking and UPI
Why was my payment declined?
The payment may have been declined due to network errors or a mismatch in any information provided by you. We request you to try again once you have rechecked your connection and information. Please contact us on 8884321403 in case the problem persists.
Can I get a refund? How long does it take?
We have a no refund policy. However, you may request a refund against return of damaged or partially incomplete orders by writing to us on hello@cmgonlinestore.com We will connect with you and let you know if your request can be accepted or not. Once the refund request has been processed, you will receive the amount within 7 working days. Please note that the delivery charges will not be refunded in any case.
DELIVERY
How much does Delivery cost?
We wish we did not charge you for choosing us to deliver your love. However to ensure your gifts are delivered in the best condition - we do take a delivery charge. The delivery costs will depend on your order and distance from our stores. You will be notified of the delivery charges at the Checkout page.
Who will deliver my Order?
All gifts from CMG Shipping Via India’s eCommerce Trusted courier service partner- Delhivery. They are representatives of The CMG who take care of your gifts till they reach your loved ones!
How can I track my order?
We know you are as excited as us to send these gifts out! Relax, we will keep you covered throughout the way. We will send you three messages once you place an order. 1. We start with an order confirmation. 2. We let you know when we have curated and packed your order. 3. You will know when the gifts are out for delivery - literally on the way!
What should I do if my order is late?
We believe that there should be no delay in spreading smiles. But if we've kept you waiting, give us a call on 8884321403 and we will make sure that everything is in order.
